Terms of Service

Eligibility and Supported Countries

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to access or use the Site or Service. The Site and Service are not intended for, and may not be used by, anyone under eighteen (18).

The Service is offered only in countries and regions that the Company designates as supported from time to time (“Supported Countries”). You must actually reside in, and access and use the Service from, the Supported Country associated with your Account. Survey, offer, reward, and payout availability may vary by country, region, device, payment method, demographic profile, and partner requirements. The fact that the Site can be accessed from a location does not mean that the Service, any particular survey or offer, or any payout method is available or lawful there.

You may maintain only one personal Account. You must provide accurate, complete, current, and truthful registration, profile, tax, payment, and verification information, and you must promptly update that information when it changes. You may not create or use an Account if the Company previously suspended or removed you, unless the Company gives you written permission.

Surveys

The Company may use your profile to present surveys supplied by third-party providers. A provider controls its survey, qualification, capacity, quality, and research requirements, may apply its own terms and privacy notice, and may screen you out or end participation before completion. Unless the Company separately displays a screen-out or partial-completion Reward, an incomplete or terminated survey is not eligible for the full completion Reward. Any separately displayed Reward remains subject to these Terms.

Survey Quality Standards

You must participate personally, attentively, truthfully, consistently, and in good faith. Prohibited conduct includes rushing or “speeding” through questions; providing random, contradictory, copied, nonsensical, abusive, incomplete, or deliberately low-effort answers; repeatedly selecting the same answer without regard to the question; misrepresenting your identity, location, demographics, or qualifications; completing overlapping surveys or sessions; sharing survey content; and using another person, automation, bots, scripts, artificial intelligence, or other tools to participate or answer. The Company and its survey providers may use automated and manual quality, eligibility, validation, and integrity measures to determine whether participation satisfies applicable requirements.

A survey is successfully completed only after all stated requirements are satisfied and the Company and the applicable survey provider can validate and accept the completion. A screen-out, incomplete survey, quality termination, provider rejection, or completion that cannot be properly tracked or validated does not create a right to the full completion Reward. A survey provider may decide whether its survey was properly completed, while the Company remains responsible for determining the reward status displayed in your Account and administering any separate screen-out or partial-completion reward it offers.

Account Maintenance & Rewards Program

Rewards Programs

The Company may offer one or more rewards programs (“Rewards Programs”) and may credit rewards to your Account for completing surveys or other activities offered through the Site and Service (the “Rewards”). A Reward is “Pending” when credited and remains provisional while the Company and its providers review completion, tracking, eligibility, quality, and compliance. A Reward becomes “Available” only when the Service designates it as eligible for redemption. Pending and Available Rewards are conditional promotional credits. They are not cash, wages, deposits, stored value, property, or debt, except to the extent applicable law provides otherwise, and have no value outside the applicable Rewards Program. Crediting or displaying a Reward does not obligate the Company to make a payment or provide other compensation unless and until an approved redemption is successfully processed and delivered.

Before a Reward is successfully delivered, the Company may correct, reverse, remove, or forfeit Pending or Available Rewards, without compensation or further obligation to you, if it reasonably determines that the underlying activity was incomplete, improperly tracked or validated, rejected or charged back by a provider, ineligible, issued in error or as a duplicate, or connected to fraud, abuse, unlawful conduct, or a material violation of these Terms. If the Company cannot reasonably determine which Rewards in an Account are valid, it may remove all affected Pending or Available Rewards. Nothing in this section limits a nonwaivable right or payment obligation imposed by applicable law.

Rewards do not earn interest and may be redeemed only through payout options the Company makes available. The Company may establish or prospectively change eligibility rules, earning opportunities, limits, payout methods, fees, and redemption requirements, and may modify, suspend, or discontinue all or part of a Rewards Program. Nothing in these Terms eliminates a nonwaivable right or payment obligation imposed by applicable law.

Redeeming Rewards

Once you satisfy the redemption requirements displayed in the Service, you may submit a redemption request. Redemptions remain subject to the eligibility, verification, validation, fraud-prevention, payment-provider, tax, and legal requirements described in these Terms. If a requested payout option is unavailable, the Company may offer another option of equal or greater value. Completed redemptions are final except where applicable law requires otherwise.

Redemption requests may be subject to review and verification for eligibility, account security, compliance with these Terms, partner requirements, and applicable law. Processing may be delayed while a review is pending, and the Company may request information reasonably necessary to complete the review. The Company may decline or reverse a redemption or adjust affected Rewards if it reasonably determines that the request or underlying activity is invalid, ineligible, unauthorized, unlawful, or inconsistent with these Terms or applicable partner requirements.

Rewards Nontransferable

All Rewards are nontransferable and are void if a transfer is attempted.

Closing Your Account

You may request to close or delete your Account at any time. Before requesting deletion, redeem any Available Rewards and wait until each redemption has been successfully delivered. Once the Company begins processing deletion, the Account cannot be restored. To the fullest extent permitted by law, incomplete activities, undelivered redemption requests, and remaining Pending or Available Rewards will be cancelled without compensation or further obligation to you and cannot be recovered. Account closure does not alter the information-retention and deletion rules in the Privacy Policy.

Inactive Accounts

An Account that has not been logged into for one (1) year or longer may be treated as inactive and closed. Before final closure, the Company will send at least thirty (30) days’ advance notice to the email address associated with the Account and provide an opportunity to log in or request reactivation, unless notice is not required by applicable law or is not reasonably possible because the address is invalid. Account closure and any remaining balance will be handled under “Closing Your Account” above. You may request reactivation, subject to the Company’s then-current eligibility, security, and verification requirements.

Rewards Expiration

Available Rewards that have not been redeemed for 1 year after becoming Available may expire and be removed without compensation or further obligation to you. Before removing them, the Company will provide at least 30 days’ advance notice to the email address associated with your Account and a reasonable opportunity to redeem them, unless notice is not required by applicable law or is not reasonably possible because the address is invalid. Material changes to expiration rules apply prospectively under the notice provision at the beginning of these Terms.

Taxation

You are responsible for taxes arising from Rewards. The Company or a payment provider may request tax information, report payments, or withhold amounts when required by law. The Company does not provide tax advice.

Referrals, Promotions, and Payment Providers

Referrals, promotions, sweepstakes, contests, bonuses, and special offers may be subject to additional terms displayed when offered. Referral or promotional Rewards are eligible only when the stated requirements are satisfied and may be reversed for duplicate, self-referred, ineligible, cancelled, or fraudulent participation. Payments may be fulfilled by third- party providers whose terms, availability, processing times, and account requirements also apply. The Company remains responsible for administering Reward status under these Terms.

Program Integrity

Account access, survey or offer participation, and Rewards remain subject to these Terms and applicable partner requirements. When the Company reasonably identifies a material violation or eligibility, security, or integrity concern, it may take reasonable action related to the affected Account, activity, or Rewards, including limiting access, adjusting affected Rewards, or closing the Account.

The Company may use confidential security, quality, and integrity measures to protect the Service and its users. Although the Company is not required to disclose proprietary methods or information that could enable circumvention, it will provide a general reason for a final adverse decision. You may submit 1 appeal within 30 days by contacting the applicable support address below. A person with authority to change the result will review the decision and relevant information. The decision on appeal is final within the Company’s internal process, subject to any additional notice, explanation, process, or nonwaivable right required by applicable law.

Intellectual Property

The Site, Service, software, designs, text, graphics, media, features, compilations, and other Company-provided materials are owned by or licensed to the Company and protected by intellectual-property laws. The Company grants you a limited, revocable, nonexclusive, nontransferable license to use the Service for your personal participation in accordance with these Terms. Except as expressly permitted, you may not copy, modify, distribute, sell, license, publicly display, create derivative works from, reverse engineer, remove proprietary notices from, or commercially exploit those materials without the Company’s written permission.

Information and Materials You Submit

You retain any ownership rights you have in responses, feedback, photographs, videos, audio, receipts, and other materials you choose to submit through the Service (“User Materials”). You grant the Company a nonexclusive, worldwide, royalty-free license to host, store, reproduce, transmit, analyze, adapt for technical formatting, and disclose User Materials only as reasonably necessary to operate the Service, administer the applicable survey or activity, provide rewards, prevent fraud, comply with law, and exercise or defend legal rights. This license ends when the User Materials are deleted from active systems, except for copies retained under the Privacy Policy or already provided to an independent survey provider under its own terms. The Company will not use your name, voice, or likeness in public advertising without a separate permission or promotion rule that permits it.

Modifications to Service/Website

The Company reserves the right at any time, in its sole discretion, to modify or discontinue the Site and the Service provided (or any part thereof). The Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or the Service.

Third Party Sites

The Site may provide links to third-party websites, including advertisers and third-party survey providers. Your interaction with a third-party website is subject to that party’s terms and privacy policies, which you should review before participating. To the fullest extent permitted by law, the Company is not responsible for third-party content, materials, advertising, products, malware, promotions, selection decisions, or independent conduct. This limitation does not apply to the Company’s own representations, tracking, reward status, information practices, or payment obligations under these Terms, and does not waive rights that cannot lawfully be waived.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SITE, SERVICE, SURVEYS, OFFERS, OR REWARDS WILL BE AVAILABLE, UNINTERRUPTED, SECURE, ERROR-FREE, ACCURATE, OR SUITABLE FOR YOUR PURPOSES. NO ORAL OR WRITTEN INFORMATION CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO: (i) THE USE OF OR INABILITY TO USE THE SITE OR SERVICE; (ii) ANY THIRD PARTY SURVEY, OFFER, PRODUCT, SERVICE, WEBSITE, OR CONDUCT; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; OR (iv) ANY OTHER MATTER RELATING TO THE SITE OR SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, SERVICE, OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE VALUE OF REWARDS FINALLY DETERMINED PAYABLE TO YOU UNDER THESE TERMS. THESE LIMITATIONS DO NOT REDUCE A PAYMENT OBLIGATION FINALLY DETERMINED UNDER THESE TERMS AND DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY FOR THE COMPANY’S FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE WHERE APPLICABLE LAW PROHIBITS SUCH A LIMITATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold the Company and its affiliates, officers, employees, and agents harmless from third-party claims, losses, and reasonable costs arising from your fraud, unlawful conduct, material breach of these Terms, or User Materials that infringe another person’s rights. This obligation does not apply to claims caused by the Company’s own conduct and does not require you to indemnify a party to the extent prohibited by applicable law.

Restrictions On Use

You may use the Service only for its intended personal purpose and in accordance with these Terms.

You represent, warrant and agree not to use the Site or the Service to:

• provide information which is incomplete, false, inaccurate and not your own
• access or use the Service outside the Supported Country associated with your Account or while you are outside your country of residence
• use a VPN, proxy, emulator, location-spoofing technology, anonymizer, obfuscated connection, fake or virtual phone number, automation, bot, script, multiple Accounts, shared Account, or other method to conceal or misrepresent your identity, device, or location or to evade eligibility, security, quality, or fraud controls
• engage in criminal activity or otherwise give rise to conduct that may violate any and all applicable law or fail to comply with accepted internet protocol
• attempt to interfere in any way with the Site or the Site’s security or to use the Service to gain unauthorized access to any computer or other system
• distribute, house, process, store or otherwise handle any content or material that may create a risk of any loss or damage to any person or property, or that Company deems, in our sole discretion, to be objectionable whether or not such material is unlawful
• permit or otherwise enable unauthorized users to access and/or use the Service
• use the Service to export software or data in violation of applicable laws or regulations
• sell, copy, duplicate, rent, lease, loan, distribute, transfer, or sublicense the Service, or otherwise permit any third party to use or have access to the Service for any purpose (except as expressly permitted by us in writing) or decompile, reverse engineer, disassemble, modify, create a derivative work of, display in human readable form, attempt to discover any source code, or otherwise use any software that enables or comprises any part of the Service
• remove any copyright, trademark, patent or other proprietary notices from the Service or any Content on the Service
• distribute, publish, exhibit, or otherwise use the Service, in any manner and for any purpose not expressly permitted under this Agreement
• exploit the Service or collect any data incorporated in the Service in any automated manner through the use of bots, metaspiders, crawlers or any other automated means
• register as a user of the Service by providing false, inaccurate, or misleading information
• impersonate any person or entity, including, without limitation, an employee of ours, or falsely state or otherwise misrepresent your affiliation with a person or entity
• collect personally identifiable information about other users of the Service for commercial or any other purposes
• attempt to gain unauthorized access to Company’s computer systems or engage in any activity that disrupts, diminishes the quality of, probes for vulnerability, interferes with the performance of, or impairs the functionality of, the Service (or the servers and networks which are connected to the Service)
• share, sell, transfer, or permit another person to use your Account, verification information, device identifiers, or payout account
• access or use the Service if you have been previously removed from the Service by us
• use the Service for any commercial purpose or for the benefit of any third party, except as otherwise explicitly permitted to you by Company.

Geographic Availability

You acknowledge and agree that the Site and the Service are controlled, operated, and administered by the Company from the United States. The Company decides which countries and regions are Supported Countries and may add, remove, or restrict countries, regions, surveys, offers, features, or payout methods based on legal, compliance, fraud, partner, or operational requirements. Temporary travel may restrict your access, participation, or ability to cash out. You may not use the Service from an unsupported location or use technology to make it appear that you are in a different location. You are responsible for ensuring that your use complies with the laws applicable where you reside and are physically located.

Accessibility

The Company is committed to making the Site and Service accessible and user friendly to everyone. If you are vision-impaired or have any impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us at support@surveypop.com. If you are having difficulty viewing or navigating the content on the Site or the Service, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at support@surveypop.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

Dispute Resolution

Informal Dispute Process

Before starting arbitration or filing a court action, the person or entity asserting a dispute must send the other party an individualized written notice of dispute (“Notice”). A Notice to the Company must be sent by email to support@surveypop.com with “Notice of Dispute” in the subject line or by mail to SocialLoop, LLC, 3390 Mary St Suite 116, Coconut Grove, FL 33133. The Notice must include the claimant’s name, the email address associated with the Account, a detailed description of the dispute, the specific relief requested, and information reasonably sufficient to evaluate the dispute. The parties will attempt in good faith to resolve the dispute for sixty (60) days after receipt of a complete Notice. Any applicable limitations period will be tolled during that sixty (60)-day period. This process is a condition precedent to arbitration or litigation, unless applicable law prohibits enforcement of that requirement.

Binding Individual Arbitration

Except for the exceptions below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Site, the Service, your Account, surveys, offers, Rewards, cashouts, communications, or the relationship between you and the Company (“Dispute”) will be resolved by final and binding individual arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, and survives termination of these Terms or your Account. It applies only to Disputes arising after you first accept this arbitration agreement or, for an existing Account, after the Company provides notice of the agreement and the thirty (30)-day opt-out period below expires. It does not apply to a Dispute already filed in court or of which either party had actual notice before that time.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules and Consumer Arbitration Fee Schedule, as modified by these Terms. The AAA rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer a Dispute, the parties will select another administrator, or a court of competent jurisdiction will appoint one under the Federal Arbitration Act. The arbitration will be conducted by one neutral arbitrator. It may be conducted by video, telephone, written submissions, or in person in the county where you reside, unless the parties agree otherwise. The Company will pay arbitration fees it is required to pay under the AAA rules or applicable law. The arbitrator may award the same individual remedies a court could award and will issue a reasoned written decision.

The arbitrator, and not a court, will have exclusive authority to decide disputes about the scope, interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide disputes about whether an agreement to arbitrate was formed and disputes about the Class and Representative Action Waiver below.

Exceptions to Arbitration

Either party may bring an individual action in small claims court if it remains within that court’s jurisdiction. Either party may ask a court for temporary or preliminary relief necessary to protect intellectual-property rights, confidential information, or the security or integrity of the Site while arbitration is pending. You may report concerns to, or seek relief from, a government agency. A claim for public injunctive relief may proceed in court to the extent applicable law prohibits arbitration of that claim, after all arbitrable claims and remedies are resolved. Nothing in these Terms requires arbitration of a claim that applicable law permits a party to elect not to arbitrate.

Class and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING, JOIN, CONSOLIDATE, OR PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION OR ARBITRATION. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL CLAIM. If a final decision determines that this waiver is unenforceable as to a particular claim or remedy, only that claim or remedy will proceed in court, after all arbitrable claims and remedies are resolved, and the rest of this section will remain enforceable.

Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE THAT IS NOT RESOLVED BY ARBITRATION.

Thirty (30)-Day Arbitration Opt-Out

You may opt out of this arbitration agreement and the Class and Representative Action Waiver by sending an individualized written opt-out notice within thirty (30) days after you first accept these Terms. If you had an Account before August 12, 2026, the thirty (30)-day period begins when the Company first provides you notice of this arbitration agreement. Send the notice to support@surveypop.com with “Arbitration Opt-Out” in the subject line or to the mailing address above. It must include your full name, the email address associated with your Account, and an unambiguous statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms. An opt-out notice applies only to the individual who sends it and may not be submitted on behalf of anyone else.

General Information

The Terms and the Privacy Policy constitute the entire agreement between you and Company, superseding any other agreements or understandings between you and Company concerning the Site and Service, except for any additional terms expressly presented for a survey, offer, promotion, or Rewards Program. If any provision of the Terms is held to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted and severed only to the minimum extent necessary, and the remaining provisions will remain in effect. The Company may assign the Terms and any incorporated agreement in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. You may not assign your rights or obligations without the Company’s prior written consent.

Except as provided in the Dispute Resolution section, the Terms and the relationship between you and the Company are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the arbitration agreement. For any action that is permitted to proceed in court, you and the Company consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. Mandatory consumer protections that cannot lawfully be waived remain applicable.

Contact

Questions, account-review requests, and other notices may be sent to support@surveypop.com, or by mail to SocialLoop, LLC, 3390 Mary St Suite 116, Coconut Grove, FL 33133. Notices under the Dispute Resolution section must follow the specific instructions in that section.